Frequently Asked Questions

What is the telephone number for TeleBank?


Can I call you to pay off my loan with a credit card?

Yes, simply provide us with your credit card number and expiration date. We can process your payoff with the understanding that we receive the signed receipt from the transaction.

What is the difference between "memo available balance" and "current balance"?

"Memo available balance" is your balance after any presentments or holds. "Current available balance" is your balance before any presentments or holds.

What is a presentment?

A presentment is a credit or debit item that has not posted to your account yet.

Will my deposit post to my account on the same day it is deposited?

Yes. All deposits made at the bank before 6:00 p.m. will post the same day.

I made an express transfer online but it is not showing in the recipient account. Why not?

Online transfers made before 6:00 pm will post on the same business day. Any transfers after 6:00 pm or on a non-business day will appear on the next business day.

I just received a debit card in the mail. How do I activate it?

Call 800-708-7119 and follow the prompts.

My debit card expires this month and I haven't received a new card. When will I receive a new card?

New debit cards are mailed on the 10th day of the month the card expires.

How do I report a lost or stolen ATM/Debit card?

Call 800-554-8969 and follow the prompts.

How do I report a lost or stolen credit card?

Call 800-423-7503 and follow the prompts.

How do I reorder checks?

Speak with a banker by phone or in person or order directly from Main Street Checks.

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West Bank: (785) 323-1111 — East Bank: (785) 323-4200
Equal Housing Lender
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